Every business is built on customers, but who are yours? What is their journey and how can you improve efficiencies in customer attraction, conversion, and retention to convert new and encourage repeat business? If you don’t know the answers to these questions, Customer Journey & Data Mapping can help!
It’s okay if you don’t know where to start, that’s where our team comes in. The Bourbon Street Marketing nerds will map out your customer journey and connect this to the data journey, highlighting potential improvements through automated communications via your CRM and third-party software.
We will produce for you a beautifully visual process flow that easily shows the various processes your customer and data goes through, what systems it interacts with, and highlight where automations could take your activity from zero to hero. After all, we aren’t about replacing your teams or undoing their hard work, just helping to make sure they focus on their KPIs and not the boring admin stuff!
By the end, you will understand the communication touchpoints and have the knowledge to work more seamlessly to boost your customer journey, and your bottom line! Now, who wouldn’t say yes to that!